I’ve blogged before about rail rip-offs. A couple of times. Here’s another.
Last Friday, I planned to go up on the train to see my parents. My wife was joining us the following morning, and we’d drive back together.
I booked about 10 or 14 days ahead, buying my rail ticket for a single journey. I used to get the trains a lot, and I know there have always been myriad fares, but aside from peak/off-peak they used to fall into three basic types:
- Book early, very early, and it might be stupidly cheap. Non-refundable, you can’t change the train, but you can get the length of the country for a tenner. Hardly any available so be quick.
- Advance fares, bookable up to a few days before. Not cheap but at least they’re not…
- Walk-on, full fares. Eye-wateringly expensive. Don’t both buying them, hire a private jet instead.
A return to my parents place should cost around £60-£70 if you book a bit in advance, and you can get it cheaper if you find the cheap fares. This time, I wasn’t early enough. So I booked a single journey for £29. Not cheap.
Last Friday, I was ill. I didn’t use the ticket. So, this week I enquired about a refund. As per my previous experience, I expected them to extract £10 ‘admin’ fee from me for the privilege of not having provided a service.
But I was told my ticket was non-refundable. There’s a new type of ticket, called “advance” which is a single, one-way ticket. It can’t be refunded. It can be changed or altered before the date, but not refunded.
Single tickets have always been a scam, being generally 98% of the price of a return. But more recently the booking forms always offer you single fares, allowing you to mix and match your journey, with more expensive trains for one leg if necessary. These single fares start at 50% of the price of the cheapest return. You’d think that was the sensible way of doing it, but it seems it’s designed to catch you out.
Booking the same journey now for a few weeks time, I’m offered single tickets at £29. It just says “Cheapest Standard Single” and doesn’t mention restrictions.
You have to click “View All Single Fares” to load up a list of different options to see that the £29 has refund restrictions. Why would you “View All Single Fares” if you’re being told that the cheapest ticket is available on the train you want? The fare without restrictions is just £4 more. Why would you think, without checking, that a train for £29 is a super-special offer that can’t be refunded, while the next train at £33 isn’t? Indeed, the £29 train isn’t offered at £33, unless you actively choose to see more expensive fares. Which you wouldn’t.
There isn’t even one price-point for the “advance” fare. Some trains are £22. So you can’t even assume it’s not the cheapest fare, so it’s ok.
The rail fares system, in it’s infinite complexity, with countless intricate cases of restrictions, peak times and uniquely devious loopholes, specifically designed to trick people.
Filthy, devious, cheating, thieving, scum-bags.